PRIVACY POLICY

jljl20 ("jljl20," "we," "us," "our") operates the online casino and sports betting platform accessible at jljl20.cam, serving Filipino players throughout the Philippines. We take the privacy and security of our players' personal data very seriously — not just because Philippine law requires it, but because the trust of every player from Metro Manila to Mindanao is the foundation of everything we do.

This Privacy Policy describes how jljl20 collects, uses, stores, shares, and protects personal data in connection with your use of the jljl20 Platform, including the website, account registration, game participation, payment processing, customer support, and any related communications.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC). It should be read together with the jljl20 Terms and Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, jljl20 acts as the Personal Information Controller in respect of the personal data collected through the jljl20 Platform. This means jljl20 determines the purposes and means by which your personal data is processed.

Where jljl20 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification services, or game content providers — those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in compliance with this Policy and applicable law.

For all privacy-related inquiries, requests, and complaints, jljl20 may be contacted at: [email protected]

jljl20 collects the following categories of personal data, depending on how you interact with the Platform:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Mobile number and email address;
• Username and encrypted password;
• Residential address within the Philippines.

• Government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS or GSIS card, voter's ID);
• Proof of address documents where required;
• Selfie or biometric verification data where used to confirm document ownership.

• GCash or PayMaya mobile wallet identifiers;
• Bank account names and numbers for BPI, BDO, or Metrobank withdrawals;
• Deposit and withdrawal amounts, transaction timestamps, and payment references;
• Partial card numbers for Visa and Mastercard transactions (full card numbers are never stored by jljl20).

• Game session logs, bet amounts, game outcomes, and win/loss history;
• Bonus activation and wagering progression records;
• Sports betting selections and live betting activity.

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session start and end times, page navigation data;
• Cookie identifiers and similar tracking technologies (see Section 11).

• Records of live chat conversations with jljl20 support agents;
• Email correspondence sent to or received from jljl20;
• Feedback and complaint submissions.

jljl20 collects personal data through the following methods:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawal requests, contact our support team, or respond to promotional communications.
• Automatically: through the use of cookies, log files, and analytics technologies when you access and navigate the jljl20 Platform.
• From third parties: from payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard) to confirm transaction status; from KYC verification service providers to confirm identity document authenticity; and from fraud prevention services to assess account risk.

jljl20 processes your personal data for the following purposes:

• Account creation and management: registering your account, verifying your identity, and maintaining your player profile;
• Age verification: confirming that you meet the minimum 21-year age requirement under PAGCOR guidelines;
• Payment processing: handling deposits, withdrawals, and transaction reconciliation through your chosen Philippine payment method;
• Game delivery: providing access to slots, live casino, fish shooting games, bingo, and sports betting;
• Fraud prevention and security: detecting and preventing unauthorized access, bonus abuse, money laundering, and other prohibited activities;
• Regulatory compliance: meeting obligations under PAGCOR regulations, AML requirements, and the Philippine Data Privacy Act;
• Customer support: responding to inquiries, resolving disputes, and handling complaints;
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling and administering self-exclusion requests;
• Marketing communications: sending promotional offers, bonus alerts, and platform updates, subject to your consent preferences;
• Platform improvement: analyzing usage data to improve game performance, site navigation, and the overall player experience.

Under the Philippine Data Privacy Act of 2012, jljl20 relies on the following lawful bases for processing personal data:

• Consent: for optional marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting other services.
• Contract performance: for account management, payment processing, and game delivery — processing necessary to fulfil your account agreement with jljl20.
• Legal obligation: for KYC verification, AML compliance, age verification, and reporting obligations under PAGCOR regulatory frameworks.
• Legitimate interest: for fraud prevention, platform security, and analytics that help jljl20 improve services for Filipino players, where these interests are not overridden by your privacy rights.

jljl20 does not sell or rent your personal data. We share personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: third-party services that verify the authenticity of identity documents submitted during the KYC process.
• Game content providers: JILI Gaming and other game studios receive pseudonymized session data for game integrity and RNG certification purposes.
• Fraud prevention and AML services: specialist providers that help jljl20 detect and prevent financial crime and unauthorized activity.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent authorities where jljl20 is legally obligated to disclose information.
• Professional advisors: lawyers, auditors, and compliance consultants bound by confidentiality obligations, where disclosure is necessary for legal or regulatory purposes.

Some of the third-party service providers used by jljl20 — including game content providers and certain technical infrastructure partners — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jljl20 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those required under the Philippine Data Privacy Act, consistent with NPC guidelines on cross-border data flows.

jljl20 will not transfer personal data internationally where an adequate level of protection cannot be guaranteed.

jljl20 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active account data: retained for the lifetime of the account and for a minimum of five years following account closure, to meet AML, tax, and regulatory obligations.
• KYC and identity documents: retained for a minimum of five years following account closure or the last verified transaction, as required by AML regulations.
• Transaction records: retained for a minimum of five years for financial audit and regulatory reporting purposes.
• Game session logs: retained for a minimum of two years for dispute resolution and game integrity audit purposes.
• Marketing consent records: retained for as long as marketing communications are active and for a reasonable period thereafter to demonstrate consent compliance.
• Support communications: retained for two years from the date of the last interaction, unless a dispute remains unresolved.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jljl20's data disposal procedures.

jljl20 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jljl20 Platform;
• Encryption of personal data and financial records stored in jljl20 databases;
• Role-based access controls limiting personal data access to authorized personnel on a strict need-to-know basis;
• Multi-factor authentication for internal administrative access to personal data systems;
• Regular third-party penetration testing and vulnerability assessments;
• Continuous monitoring of systems for unauthorized access attempts and anomalous activity.

While jljl20 implements robust security measures, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their jljl20 account and to contact support immediately at [email protected] if they suspect unauthorized access to their account.

jljl20 uses cookies and similar tracking technologies to operate the Platform, improve performance, and deliver a personalized experience to Filipino players.

• Strictly Necessary Cookies: essential for the Platform to function, including session management, login authentication, and security. These cannot be disabled without impacting core functionality.
• Functional Cookies: used to remember your preferences, such as language and display settings, to improve your experience across sessions.
• Performance and Analytics Cookies: used to understand how players navigate and use the Platform, enabling jljl20 to improve page performance and game lobby organization.
• Marketing Cookies: used with your consent to track promotional campaign effectiveness and deliver relevant bonus offers. These may be disabled at any time.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in or access game content on the jljl20 Platform.

As a data subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by jljl20:

• Right to be Informed: to be told what personal data jljl20 collects, the purpose of collection, and how it is used — this Privacy Policy fulfils that obligation.
• Right to Access: to request a copy of the personal data jljl20 holds about you.
• Right to Correction: to request correction of inaccurate, incomplete, or outdated personal data.
• Right to Erasure or Blocking: to request deletion or suspension of processing of personal data where it is no longer necessary, was unlawfully collected, or where consent has been withdrawn and no other legal basis applies.
• Right to Object: to object to processing of your personal data for direct marketing or where processing is based on legitimate interest grounds.
• Right to Data Portability: to request your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, contact jljl20 at [email protected]. jljl20 will respond to all verified data subject requests within 30 days of receipt.

With your consent, jljl20 may send you promotional communications including bonus offers, new game announcements, tournament invitations, and special events via SMS, email, or in-platform notifications.

You may withdraw consent for marketing communications at any time through the notification preferences section of your account settings, or by requesting unsubscription via [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Note that certain account-related communications — such as transaction confirmations, security alerts, and regulatory notices — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary to administer your account.

The jljl20 Platform is strictly for individuals who are 21 years of age or older, in accordance with applicable PAGCOR guidelines. jljl20 does not knowingly collect personal data from persons under the age of 21.

Age verification is conducted during account registration and as part of the KYC process. If jljl20 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all collected data will be securely deleted, and the incident will be reported to relevant regulatory authorities in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to jljl20, please contact us immediately at [email protected].

jljl20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or regulatory requirements. The effective date at the top of this document will be updated whenever material changes are made.

Where changes are material, jljl20 will notify registered players by email or via in-platform notification prior to the changes taking effect. Continued use of the jljl20 Platform following notification of changes constitutes acceptance of the revised Privacy Policy.

We encourage all jljl20 players to review this Privacy Policy periodically to stay informed of how we protect and use your personal data.

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by jljl20, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week through the jljl20 Platform.

jljl20 will acknowledge privacy-related requests within 48 hours and aims to resolve them within 30 days. If you are not satisfied with jljl20's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), which is the competent supervisory authority under the Data Privacy Act of 2012.